Terms and Conditions

Welcome to Dubai Desert Tour. These Terms and Conditions ("Terms") govern your use of our website (https://dubaideserttour.com) and all services provided by Dubai Desert Tour, a Dubai-based tour operator licensed by the Department of Economy and Tourism (DET).

By accessing our website, making a booking, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you ("Guest," "you," or "your") and Dubai Desert Tour ("Company," "we," "us," or "our").

• "Booking" means a confirmed reservation for any tour, activity, or service offered by the Company.
• "Guest" or "Participant" means any person who books or participates in our tours or services.
• "Tour" means any desert safari, excursion, activity, or experience offered by the Company.
• "Services" means all tours, transportation, activities, and related services provided by the Company.
• "Confirmation" means the written acknowledgment (via email or SMS) confirming your booking details.

3.1 Booking Process

• All bookings are subject to availability and confirmation.
• A booking is only confirmed once you receive a written Confirmation from us via email or SMS.
• You must provide accurate and complete information when making a booking, including the names and ages of all participants.
• The lead guest must be at least 18 years of age to make a booking.

3.2 Pricing

• All prices are quoted in UAE Dirhams (AED) unless otherwise specified.
• Prices displayed at the time of booking are guaranteed once your booking is confirmed.
• We reserve the right to modify prices for future bookings at any time without prior notice.
• Optional add-ons, upgrades, or additional services are charged separately.

3.3 Payment Methods

• We accept the following payment methods: Visa, Mastercard, American Express, Apple Pay, Google Pay, and Link. Online payments are processed by Stripe.
• Full payment is required at the time of booking unless otherwise specified.
• All online payments are processed through secure, encrypted payment gateways.
• Cash payments may be accepted for certain services at our discretion.

We understand plans can change. Our cancellation policy is designed to be fair and transparent:

4.1 Guest Cancellations

4.2 Service Fee and Payment Processing Charges

• Service Fee: A service fee of 10% of the total booking amount applies to all guest-initiated cancellations. This covers booking administration, payment handling, and reservation costs already incurred on your behalf.
• Payment Processing Charges: The charges levied by our payment provider on the original transaction are non-refundable and are deducted from all refunds. These charges are set by the payment provider, not by us.
• In practice this means the amount returned to you is the amount you paid, less the payment processing charges and, for guest-initiated cancellations, the 10% service fee.
• Where you prefer, we can reschedule your tour to another date instead of cancelling — rescheduling 24+ hours before the tour is free of charge and no fees are deducted.

4.3 Company Cancellations

• Weather Conditions: If a tour is cancelled due to extreme weather (sandstorms, heavy rain, or unsafe conditions), you may reschedule at no additional cost, or receive a refund of the amount paid less payment processing charges. The 10% service fee does not apply.
• Operational Reasons: In the rare event we must cancel due to operational issues, you will receive a refund of the amount paid, less payment processing charges, within 5-10 business days. The 10% service fee does not apply.
• Force Majeure: Cancellations due to events beyond our control (natural disasters, government actions, civil unrest, pandemics) will be handled on a case-by-case basis, with rescheduling or credit offered where possible.

4.4 Refund Processing

• Refunds are processed within 5-10 business days to the original payment method.
• Bank processing times may vary; please allow additional time for the refund to appear in your account.
• Payment processing charges are non-refundable and are deducted from all refunds, including company-initiated cancellations. The 10% service fee applies to guest-initiated cancellations only.

4.5 How to Cancel

To cancel your booking, please contact us via email at info@dubaideserttour.com or WhatsApp at +971552077009 with your booking reference number.

5.1 Age Restrictions

For your safety, certain activities have age restrictions:

• Dune Bashing: Minimum age 3 years. Not recommended for infants.
• Quad Biking: Minimum age 16 years. Participants under 18 require parental consent.
• Dune Buggy: Driver must be 16+ years. No driving license required (self-drive on private desert sand). Passengers must be 6+ years.
• Camel Riding: Minimum age 5 years. Children must be accompanied by an adult.
• Sandboarding: Minimum age 10 years.

5.2 Health Requirements

Desert safari activities can be physically demanding. Please note the following advisories:

• Pregnant Women: Dune bashing and adventure activities are not recommended for pregnant women at any stage.
• Back or Neck Problems: Guests with spinal conditions, recent surgeries, or chronic back/neck pain should consult a physician before participating in dune bashing.
• Heart Conditions: Guests with heart conditions or cardiovascular issues should avoid high-intensity activities.
• Motion Sickness: Dune bashing involves rapid movements. Guests prone to motion sickness should take appropriate precautions.

You are responsible for disclosing any medical conditions that may affect your ability to participate. We reserve the right to refuse participation if we believe it poses a safety risk.

5.3 What to Bring

• Valid identification (passport or Emirates ID)
• Comfortable, loose-fitting clothing
• Sunscreen and sunglasses
• Light jacket for evening tours (desert gets cool)
• Camera (optional)

5.4 Dress Code

While there is no strict dress code, we recommend modest attire out of respect for local customs. Swimwear is not appropriate for desert safaris.

6.1 Our Safety Commitment

• All our vehicles are licensed by the Roads and Transport Authority (RTA) and DET.
• Our drivers and guides are DET-certified and undergo regular training and safety refresher programs.
• All vehicles are equipped with safety equipment, including roll cages, first aid kits, and fire extinguishers.
• We conduct regular vehicle maintenance and safety inspections.
• Safety briefings are mandatory before all adventure activities.

6.2 Guest Responsibilities

• Follow all safety instructions provided by our guides and drivers.
• Wear seatbelts at all times while in vehicles.
• Do not stand or lean out of vehicles during dune bashing.
• Report any health concerns or discomfort immediately.
• Behave responsibly and respectfully toward staff, other guests, and the environment.

6.3 Right to Refuse Service

We reserve the right to refuse service or remove any guest who:

• Is under the influence of alcohol or drugs
• Behaves in a manner that endangers themselves or others
• Fails to follow safety instructions
• Engages in harassment or disruptive behavior

No refund will be provided in such circumstances.

6.4 Limitation of Liability

While we take every precaution to ensure your safety, participation in adventure activities carries inherent risks.

• Dubai Desert Tour shall not be liable for any injury, loss, or damage arising from participation in our tours unless caused by our proven negligence.
• We are not responsible for the loss, theft, or damage of personal belongings during tours.
• Our maximum liability shall not exceed the amount paid for the specific service in question.

6.5 Insurance

Basic accident coverage is included in our tours. However, we strongly recommend that guests obtain comprehensive travel insurance that covers adventure activities, medical emergencies, and trip cancellation.

• Our staff may take photographs and videos during tours for promotional and marketing purposes.
• By participating in our tours, you consent to the use of your image in our marketing materials, website, and social media channels.
• If you prefer not to be photographed, please inform your guide at the beginning of the tour.
• Guests may take personal photographs and videos for non-commercial use.

All content on our website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Dubai Desert Tour or its content suppliers and is protected by UAE and international copyright laws.

• You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.
• The "Dubai Desert Tour" name and logo are trademarks of the Company and may not be used without authorization.

• We reserve the right to modify tour itineraries, timings, or inclusions due to weather, safety concerns, or operational requirements.
• If significant changes are made, we will notify you as soon as possible and offer alternatives where available.
• Minor variations (such as pickup time adjustments of up to 30 minutes) do not constitute a material change.

10.1 Raising a Complaint

If you have any concerns during your tour, please raise them immediately with your guide so we can address them on the spot. For post-tour complaints:

• Email us at info@dubaideserttour.com within 7 days of your tour.
• Include your booking reference, date of tour, and a detailed description of your concern.
• We aim to respond to all complaints within 48 hours.

10.2 Dispute Resolution

We are committed to resolving disputes amicably. If we cannot reach a satisfactory resolution:

• These Terms are governed by the laws of the United Arab Emirates.
• Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai.

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.